Customer Service Representative

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Call Center Customer Service Rep for AccuStaff

Location - Albany, NY
Pay range - $14.50/hour DOE 

We are currently seeking for multiple Call Center Representatives for multiple clients in Albany, NY. You must have a customer service mindset and approach to your work flow (customer comes first). These are typically long term, temp to hire opportunities. Some positions are bus line accessible.

 

 

 

There are varying levels of positions we’re recruiting for. Among these include inbound and outbound call center agents. Some of the roles require handling a large volume of inbound phone calls (100+ calls per day). On those calls, you’ll be answer caller questions, verifying key points of information (name, address, security questions, etc.) to ensure that the caller receives the best experience possible. You may also be involved in verifying insurance information/eligibility for certain types of coverage. Patience and the ability to work with a wide customer audience are required.

Among the “other duties as assigned” includes things like filing, faxing, mailing, preparing emails, collating of various pieces of information for follow up and more. You’ll also actively participate in daily and weekly team meetings, as well as solicit and provide feedback to management.

Requirements:

  • 1-2 year’s work experience from a health care, customer service or administrative role.
  • Demonstrated experience with heavy phone work load
  • Experience with handling customers who are frustrated or having difficulty obtaining information.
  • Ability to interpret information and make decisions based on policies and procedures (escalating where appropriate).
  • High School diploma, GED or equivalent.
  • Ability to learn and adapt quickly
  • Ability to review and execute complex tasks consistently.
  • Prior medical terminology training or medical office experience preferred

Are you the right fit?

Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute.  Do we control every opportunity?  Certainly not, but like our clients, we search for motivated people who want to succeed.

 

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