Customer Service

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Customer Service Jobs at AccuStaff

Location - Albany, NY
Pay range - $16.75/hr 

We are currently seeking for 10 Call Center Representatives for multiple clients in Albany, NY. You must have a customer service mindset and approach to your work flow (customer comes first).  Work Schedule for these roles are 10:30am to 7pm, Monday through Friday.  Training hours are 8:30am to 5pm, Monday through Friday for approximately one month to start. These are long term temporary roles, full time hours.


What will you be doing?

After approximately one month of online/classroom training, you'll work with other reps handling similar duties.  You'll be part of a large group responding and answering phone calls from patients who are eager to know if their insurance program covers various procedures (pre-authorization).  Part of that process includes researching the existing client, reviewing their policy coverage, and comparing to company guidelines for determining what is covered and what isn't.  There will be times where it isn't as clear, and you'll need to escalate and forward those calls to another staff member who can clarify those points.  Some things you'll be responsible for handling will include updating client notes, entering in referral requests into our client's database, provide service information, and update all records as appropriate.  It is estimated that you'll take in 75 or more phone calls on a daily basis.  



High School Diploma or GED
Strong Communication skills
Customer Service skills
Detail-Oriented (spelling, grammar, numerical, etc.)
Computer Literate (able to copy/paste, edit word documents, navigate multiple applications concurrently)
Ability to type at least 35 words per minute
Mindset to grow and improve skills and experience
Prior call center or health insurance experience is preferred but not required.


Are you the right fit?

We can't create a strong work ethic, that has to come from within. To us that means having a desire to go to work, perform at your best, and help your organization achieve its goals.  The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute.  Do we control every opportunity?  Certainly not, but like our clients, we search for motivated people who want to succeed.

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