Client Service Representative

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Location – East Greenbush, NY
Pay range $14/hour

We have 10 openings with an anticipated start date of December 2, 2019. These Client Service Rep roles are responsible for handling incoming phone calls (high volume) from clients and others seeking critical pieces of information. This can include verifying coverage for procedures, updating appropriate contact information, checking available resources, and other medical practice type of information. You will handle those calls, provide compassionate and professional support by answer set questions with prescribed answers, and defer those clients to other departments as needed. These are temp-to-hire opportunities, so you have a chance to earn a long term position with a great organization.

The base pay rate for this role is hourly, but once you become a full time team member, you'll be eligible to participate in production incentives which can increase your income dramatically!

Position Responsibilities:

  • Answer approximately 80-100 phone calls daily, measured by quality and consistency of care to callers. Enter information from each call into computer database including contact information, policy information, notes and follow up items.
  • Stay up to date with client information so you’re able to provide the best answers possible, in a polite, professional demeanor.
  • Resolve caller questions and concerns with courtesy and respect.
  • Escalte calls to next level support where appropriate.
  • You will work around multiple applications to retrieve and relay key information to callers
  • Adhere to all client specific policies related to information you can discuss and share.
  • Assist new team members with questions and answers, procedural guidance, and more
  • Handle administrative tasks ongoing (filing, data entry, make calls, schedule appointments, etc.)
  • Follows HIPAA and other company policies consistently
  • Participate in all required training programs ongoing

Position Requirements:

  • High School diploma or GED equivalent required
  • 1 year experience in customer service - retail, health insurance, or other call center environment
  • Previous experience in a call center environment preferred
  • Must be able to navigate multiple applications on a computer system simultaneously (i.e. copy paste, toggle between screens; attaching, uploading or downloading electronic files. If these items get you flustered, this is not the role for you.
  • Ability to work independently in a fast changing environment
  • Ability to read, write and speak with positive communication skills.
  • Positive personality and someone with a demonstrated level of compassion while dealing with clients

Work Schedules will vary. You'll need to have open availability to work between the hours of 8am and 8pm, Monday through Friday. Once your training is complete, you'll bid for the shift you're seeking (within those hours).  Once your work schedule is set, you'll be on that schedule for the next 6+ months and have to wait til the next bid cycle before you can try to get into a different work schedule.  

What’s it like here?

Our client truly cares about what they do. They’re looking for people who are like minded, and want to embed themselves into the company work culture. That includes exuding that approach with each and every caller that you handle.  Long term, you’ll be eligible for our clients benefit program (including quarterly bonuses $$) once you’re converted from our payroll to theirs (typically* 3-4 months). 

Are you the right fit?

Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute.  Do we control every opportunity?  Certainly not, but like our clients, we search for motivated people who want to succeed.

 

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