Customer Service Dispatcher

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Location - Ballston Spa, NY
Pay range - $15-16/hour

Our client is seeking a Customer Service agent to help them with their continued growth. This role is full time, temp-to-hire for the right candidate. We’re seeking someone who has a stable work history, has a pleasant phone presence, and is well organized.  In this role you’ll be receiving calls, delegating service technicians in the field to various job assignments, and resolving internal administrative needs.

Duties:

  • Answer phone calls from incoming customers and prospective clients, answer questions, and dispatch co-workers who are out in the field to resolve potential issues.
  • Handle scanning, uploading, and downloading of digital records via email and for digital storage purposes.
  • Type business documents including client letters, emails, business memos, price documents, etc.
  • Update spreadsheets in MS Excel to reflect key dates, numbers, and more.
  • Develop a working knowledge of internal client relationship software to maintain client records and billing information
  • Assist with incoming deliveries, and occasionally help technicians loading service vehicles with equipment/supplies.

 

Requirements:

  • Prior administrative or customer service experience in an office environment required
  • Demonstrated experience with MS Word, Excel (we’ll test you for this)
  • Typing ability of 50wpm or higher
  • Ability and desire to learn new industry terminology related to our client’s line of business
  • Working knowledge of geography surrounding the Capital District to provide driving directions
  • High School Diploma or GED
  • Ability to lift up to 30lbs

 

Why this position means something to you?

If you’re looking for a career home to grow within, this may be the role for you. Our client is a small, family-owned operation, and are looking for someone who is service minded, interested in growing in a small business environment, and is looking for a flexible employer. They believe that employee development is important, and ultimately you’re the key to their company growth. Come join a great team!

Are you the right fit?
Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute. Do we control every opportunity? Certainly not, but like our clients, we search for motivated people who want to succeed.

Apply Now