Computer Support Operator
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Location – Menands, NY
Pay - $16/hour
We’re recruiting for a Computer Support Operator for a client in Menands.
Duties:
- Entry level monitoring and troubleshooting for operating equipment
- Following operational procedures, checklists, and policies
- Use tools to remotely diagnose issues on client equipment
- Report, escalate, and document issues as they arise.
- Monitors logical security through use of established tools and procedures.
- Conduct, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging details, system locations/configurations, and internal/external customer requests.
- Follow up on, and escalate internal and external customer requests when appropriate
- Make initial solution recommendations
- Supports local testing policies and procedures
Requirements:
- 2 year degree and 1-2 years of experience in a desktop and or networking support role
- Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
- Working knowledge of FTP/SFTP protocols
- Comprehensive knowledge of Office suite and PC operating systems
- Experience with handling customer service requests
- Effective listening skills, ability to organize and plan, attention to detail skills required.
Are you the right fit?
Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute. Do we control every opportunity? Certainly not, but like our clients, we search for motivated people who want to succeed.
