Customer Support Representative

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Location - Amsterdam, NY
Pay range - $16/hour

We are currently seeking people for a Customer Support Representative for one of our clients in Amsterdam, NY. You must have a customer service mindset and approach to your work flow (customer comes first). The positions are customer focused, with a need for strong communication skills (written, verbal) along with an emphasis on critical thinking.

 

Duties:

  • Receive and handle customer inquries/orders throughout the day
  • Troubleshoot customer issues to resolution
  • Assist customers with special orders, discountes, incentives - finding the best solution for them
  • Upsell customers for various specials and promotions
  • Order entry into computer system, including updating critical information, notes, contact information
  • Monitor inventory levels for products to ensure proper stock is available, escalating concerns when needed
  • Generate and review daily/week reports and expectations
  • Build customer loyalty through customer engagement

Requirements:

  • 1-2 year’s work experience in a customer service oriented role, with an emphasis on client interaction.
  • Demonstrated experience with heavy phone work load
  • Ability to interpret information and make decisions based on policies and procedures (escalating where appropriate).
  • Computer skills for data entry, updates to system, generating reports, and sending emails to customers. Excel preferred
  • High School diploma, GED or equivalent.
  • Ability to learn and adapt quickly
  • Ability to review and execute complex tasks consistently.
  • Send email information to customers (some templates, some free form) in a professional tone and manner.

Are you the right fit?

Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute.  Do we control every opportunity?  Certainly not, but like our clients, we search for motivated people who want to succeed.

 

 Apply Now