Customer Service Rep

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woman smiling wearing headset

Location - Queensbury, NY
Pay - $15/hour

We are currently seeking for several Customer Service Representatives for one of our clients in Queensbury, NY.  Ability to present yourself professionally in all customer situations required. This is a long term opportunity for an experienced, flexible candidate. Possible Temp to Hire.

Position Description:

  • Handle a large volume of inbound caller traffic
  • Resolve customer inquiries/concerns efficiently with courtesy, dignity and respect
  • Communicate plans and coverage information to a wide variety of callers
  • Demonstrate patience and understanding with callers who may be upset about receiving an unexpected bill
  • Handle follow up tasks such as mailing follow up information, faxing, emailing, etc. in a timely fashion.
  • Observe client confidentiality requirements with integrity
  • Interpret information and make decisions based on client policies and procedures.
  • Elevate callers to supervisors and team leads as needed.
  • Participate in team meetings, solicit feedback and share information with management.

Requirements:

  • High School Diploma, GED or equivalent.
  • 1 or more years experience in a call center or customer service role
  • 1 or more year of office experience with heavy phone usage
  • Computer skills - able to toggle between applications, type while listening, and maintain high attention to detail
  • Strong listening skills
  • Excellent organization skills
  • Ability to review, evaluate and execute complex tasks regularly
  • Team player mentality
  • Ability to learn and adapt quickly

This schedule for this position is estimated to be 8am to 4:30pm, Monday through Friday. Hours may fluctuate based on client needs.

Are you the right fit?

Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute.  Do we control every opportunity?  Certainly not, but like our clients, we search for motivated people who want to succeed.

Apply Now